Effective date: July 13, 2026
Lumen Pilates (“Lumen Pilates,” “we,” “us,” or “our”) operates the website lumenpilates.com and provides reformer Pilates instruction and related services from our studio in Chatham, New Jersey. We are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using our website or services, you agree to the practices described here.
Information we collect
Information you provide directly. When you book a class, purchase a membership or class package, sign a waiver, contact us, or sign up for updates, we may collect your name, email address, phone number, billing information, emergency contact, and any health or fitness information you choose to share so we can teach you safely.
Information collected automatically. When you visit our website, we and our service providers may collect technical information such as your IP address, browser type, device information, pages viewed, and dates and times of visits, using cookies and similar technologies.
Information from third-party platforms. If you book or interact with us through a platform such as our scheduling and payment system (Mindbody) or a fitness-benefits partner such as ClassPass or Wellhub, we may receive information about your bookings and account. If you engage with our profiles on Instagram, Facebook, or TikTok, those platforms may share limited information with us in accordance with their policies and your settings.
How we use your information
We use the information we collect to schedule, manage, and deliver classes, memberships, and packages; process payments and maintain billing records; provide instruction safely and respond to your requests; send transactional messages such as booking confirmations and account notices; send marketing communications by email or text where you have consented, with the ability to opt out at any time; operate and improve our website and services; protect the security of our studio, website, and clients; and comply with our legal obligations.
Marketing communications and text messages
With your consent, we may send you promotional emails and SMS text messages about classes, offers, and studio news. You can unsubscribe from marketing emails at any time using the link in any email, and you can opt out of marketing text messages at any time by replying STOP. Message and data rates may apply. Opting out of marketing messages will not affect transactional messages related to your bookings or account.
For help, reply HELP to any text message, or contact us at info@lumenpilates.com.
Message frequency varies — you may receive texts related to your bookings and account, plus occasional studio updates. Consent to receive texts is not a condition of any purchase.
We do not sell, rent, or share your mobile phone number or SMS opt-in information with any third parties or affiliates for their own marketing purposes. Your mobile opt-in data is used only to send the messages you have requested from Lumen Pilates.
How we share your information
We do not sell your personal information. We share it only as needed to run our business: with service providers acting on our behalf (such as Mindbody, payment processors, email and text-message providers, website hosting, and analytics providers); with fitness-benefit partners such as ClassPass or Wellhub where you book through them; with authorities or others where required by law or to protect the rights, property, or safety of Lumen Pilates, our clients, or others; and with a successor entity in the event of a merger, acquisition, or sale of assets.
Cookies and analytics
Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how the site is used. We may use analytics services (such as Google Analytics) to collect aggregated information about site usage. You can control cookies through your browser settings; disabling cookies may affect how the website functions.
Data retention
We keep your personal information for as long as needed to provide our services, maintain business and financial records, resolve disputes, and comply with our legal obligations, after which we delete or de-identify it.
Your choices and rights
You may request access to the personal information we hold about you, ask us to correct inaccurate information, ask us to delete your information (subject to legal and record-keeping requirements), and opt out of marketing messages at any time. Depending on where you live, you may have additional rights under applicable privacy laws, including the New Jersey Data Privacy Act. To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your privacy rights.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.
Third-party links
Our website may contain links to third-party websites and platforms that we do not control. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.
Data security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and post the updated policy on this page. Your continued use of our website or services after changes take effect means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or your personal information, contact us at Lumen Pilates, 641 Shunpike Road, Suite 8, Chatham, NJ 07928, email info@lumenpilates.com.